Deski Support – WordPress HelpDesk & Support Ticketing Plugin

LIVE PREVIEW

Get Your Hands on This Exclusive Plugin Only Available on CodeCanyon – Envato Market!

Introducing Deski – the support ticketing plugin that’s going to revolutionize how you handle customer inquiries. Packed with features and customizable options, Deski ensures your customers receive top-notch support every time. Why settle for mediocre when you can elevate your game?

Core Features That Stand Out

Shortcodes for Ultimate Customization

Transform any page into your customer support hub with our handy shortcodes, allowing you to customize until your heart’s content.

Custom Fields for Tailored Support

Gather precisely what you need from customers when they create new tickets. Create global or conditionally displayed fields to make support smoother than ever.

Custom Ticket Status for Clear Communication

Go beyond standard ticket statuses. Create your own, including Fixing, Investigating, or Testing. Keep your customers informed with real-time updates on their inquiries.

Simple Attachments

Control how attachments work. Enable or disable them, set size limits, and define file types to streamline communication and enhance clarity.

RTL Support for Wider Reach

Reach out to a broader audience with seamless right-to-left (RTL) language support. Your site looks great and works perfectly, no matter the language!

Go Global with Easy Translation

No language? No problem! Easily translate Deski to fit your international audience using the provided translation files.

Canned Responses for Quick Answers

Save precious time! With pre-defined responses ready to go, you can tackle frequently asked questions in mere seconds.

Envato Integration for Smooth Communication

If you operate on Envato Market, streamline your customer interactions by requiring a valid purchase code for ticket submissions.

WooCommerce Integration for Streamlined Management

Easily link your WooCommerce products into Deski categories, enhancing customer satisfaction and simplifying your workload.

Keep Your Support Timely

Never let a ticket slip through the cracks. Set deadlines and mark overdue tickets to ensure your team stays on top of customer needs.

Full Edit History for Transparency

Allow customers to update their ticket replies with a comprehensive edit history that keeps track of every change effortlessly.

Effortless Ticket Management

Configure Deski to automatically close tickets after a specific period without responses. Let the plugin do the heavy lifting for you!

Easy Data Handling

Export all your plugin data to Excel for offsite editing or imports. Manage your data your way without hassle.

Top-Notch Security

Enhance your security with Google’s powerful captcha technology. Protect your forms while keeping user experience seamless and smooth.

Unlock Integration Potential with REST API

Seamlessly connect Deski Support with third-party platforms through our robust REST API and develop new tools effortlessly.

Responsive Support That’s Here for You

Get fast and effective help directly from the developer. Your questions deserve prompt answers.

Your Vision, Our Mission

We’re dedicated to developing the ultimate support ticketing plugin, with features tailored to meet various business needs and enhance customer experiences.

To stay updated, check out our public roadmap for future enhancements and features.

Have ideas that we haven’t covered? Drop us a line at contact@deski.support. We’ll consider all feedback as we continue to evolve Deski!

See It in Action!

Customer – Live Preview
Username & Password: customer

Agents – Live Preview
Username & Password: support-agent
Username & Password: support-manager

Boost Your Experience with Add-ons

WooCommerce License Manager Integration Add-on

What’s New in Version 1.2.0?

Introducing the REST API! Check out the documentation here. A Postman collection is included in your package.

Find out more at deski.support/features. Documentation is also included in the package.

Version 1.2.9 — November 16, 2024
    [ADDED] Debug logging option.

Version 1.2.8 — September 29, 2024
    [FIXED] Ticket content not getting saved to the database.

Version 1.2.7 — May 20, 2024
    [FIXED] Email notifications issue.

Version 1.2.6 — January 26, 2024
    [FIXED] Create ticket form not rendering correctly in Deski frontend.

Version 1.2.5 — January 22, 2024
    [ADDED] The option to hide the user role on the front end.

Version 1.2.4 — January 22, 2024
    [ADDED] Missing strings to the translation file.
    [ADDED] The option to disable text capitalization in the dashboard.

Version 1.2.3 — January 4, 2024
    [ADDED] The option to hide the category field on the front end.
    [FIXED] Disable registration form option not working.
    [FIXED] Adding two shortcodes to the same page causes the text editor not to show.

Version 1.2.2 — October 7, 2023
    [ADDED] Shortcodes.

Version 1.2.1 — September 8, 2023
    [FIXED] Ticket submission error.

Version 1.2.0 — September 6, 2023
    [ADDED] REST API.

Version 1.1.3 — July 26, 2023
    [FIXED] Not redirecting properly after new user registration.

Version 1.1.2 — July 25, 2023
    [ADDED] Preparation for add-on release.

Version 1.1.1 — July 23, 2023
    [FIXED] Custom CSS/JS files are not being properly included when a child theme is active.

Version 1.1.0 — July 14, 2023
    [FIXED] Attachment bug fix.

Version 1.0.9 — July 12, 2023
    [ADDED] Show customers past tickets on the view ticket page.

Version 1.0.8 — June 30, 2023
    [ADDED] Filter deski_reply_content 
    [FIXED] Links added without protocol in replies are not being handled correctly.

Version 1.0.7 — June 28, 2023
    [FIXED] Links in email templates are not formatted correctly if Deski's front end is in a subfolder.

Version 1.0.6 — June 11, 2023
    [ADDED] Canned responses categories.

Version 1.0.5 — June 5, 2023
    [ADDED] Google ReCaptcha v3 integration.

Version 1.0.4 — June 1, 2023
    [ADDED] The option to import/export plugin data.

Version 1.0.3 — May 17, 2023
    [ADDED] The option to display notices in the front, login/registration page, and the dashboard.

Version 1.0.2 — May 15, 2023
    [FIXED] Custom field update bug.

Version 1.0.1 — May 11, 2023
    [FIXED] Translatable role names not showing correctly.
    [ADDED] License verification.

Version 1.0 — May 8, 2023
    - Initial release.