Knowledge Base | Helpdesk | Support | Wiki WordPress Plugin

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WHAT IS KNOWLEDGE BASE

Let’s get straight to it: the Knowledge Base WordPress plugin is your golden ticket to creating a customer self-service helpdesk faster than you can say “help!” In mere minutes, you’ll be crafting a treasure trove of helpful articles and tackling those burning customer questions head-on. Our clients are using this powerhouse plugin as everything from customer support hubs to extensive FAQs, product documentation, and even internal wikis. The possibilities are endless!

KNOWLEDGE BASE PLUGIN FEATURES

• Drag & Drop Knowledge Base Posts and Categories Reorder
  Move your posts and categories around with ease—no tech wizardry required.

• Custom Slugs
  Want unique URLs? Set your own article and category slugs to fit your brand.

• Breadcrumbs
  Give users a trail to follow on category and single pages. Help them find their way!

• Article File Attachments
  Upload relevant files directly to your articles—add value instantly!

• Gutenberg Block Ready
  Create stunning layouts effortlessly, and take full advantage of the Gutenberg editor.

• Live Search

  • Placeholder: Customize your search field with a catchy placeholder.
  • Hide Button: Ditch the search button if you prefer a cleaner look.
  • Placement: Choose where your search bar shines (main page, category, or single page).
  • Disable Live Search: Turn off live search results anytime you need.

• Main Knowledge Base Page

  • Columns: Show off your categories in a stylish 2, 3, or 4-column format.
  • Category Style: Present categories as boxes or lists—whichever you prefer!
  • Sidebar: Create a horizontal sidebar to maximize space.
  • Page Content: Enhance the main page with additional content.
  • Reorder Layout: A drag & drop feature to rearrange your layout however you desire.
  • Category Count: Show off how many articles are in each category.
  • View All Link: Easy access to a “View All” link for every category, so users get lost in knowledge instead of the internet.
  • View All Count: Keep your link informative with article counts included.
  • Category Icons: Personalize with unique icons for each category—choose from a library of 200!
  • Category Font Size: Control the size of your category titles for maximum impact.

• Single Page Features

  • Meta: Decide whether to show the article’s updated date, category, and tags.
  • Comments: Enable discussions on individual articles (note, this requires theme support!).

• Voting

  • Public or Member Only Voting: Choose who gets to voice their opinion with an easy setting option.
  • Disable Dislike Button: Keep it positive or let critics have their say.
  • Set Vote Icons: Customize your likability with personally designed icons.
  • Reset Votes: Clear the slate for any single article or all of them in one go.

• Widgets

  • Articles: Display a list of articles, tailored by date, title, tags, or category.
  • Categories: Showcase your knowledge base categories for easy navigation.

• Article List Shortcode
  Use an intuitive shortcode generator to display articles in various ways.

• Set Category and Article Link Color
  Personalize link colors to stay on-brand.

• Responsive Design
  Fully optimized for mobile! Looks stunning on any device, whether it’s an iPhone or an iPad.

• Documented
  Comprehensive, step-by-step documentation comes with every product—installation and setup are a breeze!

• Translation Ready
  Ready to go global? Our products are translation ready with easy-to-follow instructions.

• Regular Product Updates
  Stay current with the latest WordPress versions—always up to speed with our frequent updates. View Changelog

CHANGELOG

Here’s a peek at our latest updates:

• Version 4.2.1 – Apr 15, 2020

  • Updated documentation.

• Version 4.2.0 – Dec 9, 2019

  • Enhanced attachment functionality, added a help page, and fixed various bugs.

• Version 4.1.0 – Mar 17, 2019

  • Introduced new shortcodes and improved plugin options.

• Version 4.0.0 – Feb 24, 2019

  • A complete overhaul with Gutenberg block integration, including new widgets and improved design.
• Previous Versions
  We’ve consistently listened to our users, fixing bugs and updating features from day one. For details on all improvements since launch, check out our complete changelog.

Contextual Sidebar Addon

Take your Knowledge Base plugin to the next level with our Contextual Sidebar Addon! Seamlessly allow customers access to knowledge base articles from anywhere on your site—no page reloads needed. Plus, we’ve integrated Contact Form 7 for added versatility. Get ready to supercharge your support system! Check it out live!